These are some common questions asked by Pro Technical Support customers. If you don’t find your particular question listed here, contact Pro Technical Support .

Q: Do I have to Register my alarm with my local police department?

A: Yes. It is the home/business owners responsibility to register their home/business alarm with their local police department’s alarm unit. If you are not registered you will be fined by the county. Every year, the police department will send you a form so you can update your information in regards to your alarm.

Q: How does my Pro Technical Support  alarm system work?

A: The alarm system may be armed in the “Away” ,”Stay” or “Instant (Also known as Night)mode. Once the system is activated, each monitored zone has the ability to recognize a violation. Once a zone has been violated, the alarm system then dials Pro Technical Support central station and transmits the message through a telephone line or a cellular means if added. Once the signal is received, the central station will contact the premise where the alarm condition occurred if the proper password is given no action will occur, if the wrong password is given or no answer the local authorities will be notified. Then the central station will contact the people listed on the emergency contact list.

Q:Do I need a home or business phone line to monitor my burglar or fire alarm?

A. No you do not.  However you must upgrade your system by adding a cellular radio backup for your burglar and or fire alarm panel.  Please call us so we can have a technician examine your panel.

Q: Why is my motion sensor providing false detections?

A: A motion detector may activate falsely due to improper installation of the device above a heater or furnace. Movement of objects such as balloons, blinds, and curtains within the range of a motion detector may also trigger an alarm activation. The motion detector may require relocation or adjustment by an Pro Technical Support technician.

Q: Why does my keypad display “no ac”?

A: An alarm panel will normally display “no ac” when the system has lost electrical current. The outlet should be checked to verify that it is operational. If the outlet is working properly a service call will be needed.

Q: Why is my system not communicating correctly?

A: An alarm system may lose communications for several reasons. The telephone line the system communicates through may be inoperable or equipment on the alarm system may not be functioning properly. Operational malfunctions within your phone company.

Q: Why does my keypad display “not ready”?

A: Your keypad is informing you that the alarm system is not ready to turn on (arm). Common reasons for this are that a door or window is not completely closed, a motion detector may be sensing movement, or a previous alarm has not been cleared out of the memory. Correct the condition and the alarm system will be ready to arm.

Q: What is an undefined signal?

A: Your alarm system is capable of sending many types of signals to Pro Technical Support, which is why we spend a lot of time during the installation testing the alarms. Very rarely a system will send a signal that is not clearly defined in our database and requires us to update our information.

Q: If I move, will I have to pay again to put a security system in my new house or business?

A: Please call us and we will examine if we can relocate your existing panel to your new home or business.  We must make sure by examining the system and identifying if an upgrade is needed.

Q: I have call waiting on my home phone line. Can that affect my service?

A: No. The Pro Technical Support  system is designed to seize your phone line in order to call the Pro Technical Support  Customer Monitoring Center. It will then release the line in order for the Customer Monitoring Center to notify you that an alarm signal was received.

Q: How do I change the people listed on my call list?

A: Just call the Pro Technical Support at 305-278-9158. Make sure to tell everyone on your call list what to do in case they receive a call from Pro Technical Support .

Q: What if my system isn’t working right?

A: Pro Technical Support will be happy to investigate any problems you’re having with your equipment. Just call 305-278-9158 for any service-related issues.

Q: If there is a problem, can you turn my system off from the Pro Technical Support  offices?

A: No. Your system is an independent unit and can only be turned off at your control touchpad.

Q: What happens when I press the panic or fire alarm buttons on the touchpad?

A: If you hold down the panic or fire alarm buttons on the touchpad for 1 to 3 seconds, an alarm is transmitted to the Pro Technical Support Customer Monitoring Center, and emergency services are dispatched immediately. An alarm received in this manner cannot be canceled.

Q: If I lose electric power, will my alarm system still work?

A: Yes. In case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours. In the event your battery is low, a low-battery signal will be sent to your Customer Monitoring Center so you can be notified.

Q: If I have an emergency, should I call Pro Technical Support  first?

A: No. If you have an emergency, call 911 first. If you are unable to call 911, then depress the panic or fire alarm button on your touchpad, and Pro Technical Support will request emergency services.

Q: Am I responsible for testing my system regularly?

A: Yes. It is your responsibility to make sure that your system is in good working order.  It’s easy to test your system; just refer to your owner handbook or call and follow the simple instructions. If you find that a part of your system is not working properly, call Pro Technical Support at 305-278-9158 to request repair service.

Q: Who do I call for Alarm Monitoring Issues?

A: You can call Pro Technical Support  at 305-278-9158

Q: Who do I call to Schedule Service for my Security System?

A: You can call Pro Technical Support  at 305-278-9158

Security Solutions for your Home
Don't leave yourself and your family unprotected. Keep it safe with a burglar and fire alarm system from PTS. Our alarms are monitored 24/7 ensuring your absolute safety.
Security Solutions for your Business
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Testimonials

"Our installer was very professional and answered all our questions. The installation literally took about 1 hour to complete and was completely seamless. I now highly recommend PTS to all my friends and neighbors."

Mike
Miami, FL
PTS Customer since November 2010


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